Shipping policy
Last updated: October 4, 2026
At SoftTails, we work to make sure your order arrives safely and as quickly as possible. Please review the information below before placing your order.
Free & Insured Shipping
We offer FREE insured shipping on all orders to the countries we currently serve.
There is no minimum purchase required to qualify for free standard shipping.
Where We Ship
SoftTails currently ships to:
United States, Spain, United Kingdom, Netherlands, France, Mexico, Canada, Italy, and Australia.
If your country is not listed above, we currently cannot guarantee delivery to your location.
Processing Time
Once your order has been placed and payment has been successfully confirmed, please allow 2–4 business days for your order to be processed and prepared for shipment.
Business days do not include weekends or public holidays.
Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.
Shipping & Delivery Time
After your order has been processed, the estimated shipping and delivery time is:
6–8 business days.
Please note that this is an estimated delivery timeframe and not a guaranteed delivery date.
Occasionally, circumstances outside our reasonable control—such as customs processing, carrier delays, severe weather, high-volume periods, or local holidays—may affect delivery times.
Order Tracking
Once tracking information becomes available, it will be sent to the email address provided when placing your order.
Please allow some time for the carrier's tracking system to update after your order has been shipped.
If your tracking information has not updated for an extended period, contact us at nozzzaa123@gmail.com and we will assist you.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us at nozzzaa123@gmail.com as soon as possible.
We will do our best to update the information before the order is shipped, but we cannot guarantee that changes can be made once fulfillment has begun.
If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply if the order needs to be reshipped.
Lost or Damaged Packages
All SoftTails shipments are insured.
If your package appears to have been lost in transit or arrives damaged, please contact us at nozzzaa123@gmail.com with your order number and any relevant photos or information.
We will review the situation and work with you and the shipping carrier to determine the appropriate solution.
Customs, Duties & Taxes
International orders may be subject to customs procedures, import duties, taxes, or other charges depending on the destination country's laws and regulations.
Unless otherwise stated at checkout or required by applicable law, any customs duties, import taxes, or similar charges imposed by local authorities are the responsibility of the customer.
Customs processing may occasionally cause delays outside of our control.
Delayed Orders
While most orders arrive within the estimated timeframe, unexpected delays can occasionally occur.
If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us at nozzzaa123@gmail.com with your order number so we can investigate the shipment.
Contact Us
If you have any questions about shipping or your order, please contact us:
Trade name: SoftTails
Website: trexio.store
Email: nozzzaa123@gmail.com
Phone: +54 351 337 9429
Business address: Jose W. Agusti 7382, 5147 Córdoba, Argentina
Processing time: 2–4 business days
Estimated shipping & delivery: 6–8 business days
Shipping: Free & insured