Terms of service

Last updated: October 4, 2026

These Terms of Service (“Terms”) govern your access to and use of trexio.store and any purchase made from SoftTails.

By visiting our website, placing an order, or using any part of our services, you agree to these Terms. Please read them carefully before using our website.

Throughout these Terms, “we,” “us,” and “our” refer to SoftTails.

1. Online Store Terms

By using this website and placing an order, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

You may not use our products or services for any unlawful or unauthorized purpose, nor may you use our website in violation of applicable laws or regulations.

2. Products and Product Information

We make reasonable efforts to display and describe our products as accurately as possible.

However, product colors, appearance, packaging, or other minor details may vary slightly from images displayed on our website due to screen settings, manufacturing updates, or other reasonable variations.

We reserve the right to modify product descriptions, availability, pricing, or other information where permitted by law.

Nothing in this section limits your rights if a product is defective, materially different from its description, or otherwise fails to meet mandatory consumer guarantees.

3. Prices and Payments

All prices displayed on our website are shown in the currency indicated at checkout.

Prices may change at any time without prior notice. However, price changes will not affect orders that have already been accepted, except where permitted or required by applicable law.

You agree to provide current, complete, and accurate billing and payment information when placing an order.

Any applicable taxes, duties, or other charges will be handled as described at checkout or in our Shipping Policy and as required by applicable law.

4. Orders

After placing an order, you may receive an email confirming that we have received it.

We reserve the right, where permitted by law, to refuse or cancel an order in cases including suspected fraud, payment issues, incorrect pricing caused by an obvious error, product unavailability, or inaccurate customer information.

If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.

5. Shipping and Delivery

SoftTails currently ships to:

United States, Spain, United Kingdom, Netherlands, France, Mexico, Canada, Italy, and Australia.

Standard shipping is free and insured.

Orders typically require 2–4 business days for processing. After processing, estimated shipping and delivery time is 6–8 business days.

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including customs procedures, carrier delays, severe weather, local holidays, or logistical disruptions.

For additional information, please review our Shipping Policy.

6. Returns, Refunds and 30-Day Guarantee

SoftTails offers a 30-Day Money-Back Guarantee, subject to the conditions stated in our Refund & Return Policy.

Customers should contact us at nozzzaa123@gmail.com before returning a product so that we can provide the appropriate instructions.

Our voluntary 30-day guarantee is provided in addition to, and does not replace, any mandatory consumer rights you may have under applicable law.

Please review our Refund & Return Policy for complete information regarding returns, refunds, damaged products, defective products, and cancellations.

7. Accuracy of Information

We make reasonable efforts to ensure that information on our website is accurate and up to date.

Occasionally, information may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, or other content.

Where permitted by law, we may correct errors and update information when necessary. Nothing in this section affects an order where applicable consumer law gives you rights based on information presented when you purchased.

8. Promotions and Discount Codes

From time to time, SoftTails may offer discounts, promotional offers, bundles, or coupon codes.

Promotions may be subject to specific conditions, availability, expiration dates, or purchase requirements disclosed with the offer.

Unless otherwise stated, promotional offers cannot be combined.

We reserve the right to modify or discontinue promotions where permitted by applicable law. This does not affect orders already validly placed under an applicable promotion.

9. Intellectual Property

All content available through trexio.store, including branding, logos, graphics, photographs, product descriptions, designs, text, and other original content owned by SoftTails is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, sell, or commercially exploit our protected content without prior written permission, except where permitted by law.

Third-party trademarks and intellectual property remain the property of their respective owners.

10. Prohibited Uses

You may not use our website:

• For unlawful or fraudulent purposes;
• To violate applicable laws or regulations;
• To infringe intellectual property rights;
• To transmit malicious software or harmful code;
• To interfere with the security or operation of the website;
• To collect or misuse another person's personal information unlawfully;
• To submit false or misleading information.

We may restrict access to our services when reasonably necessary to protect our website, customers, or legal rights.

11. Third-Party Services

Our website may use or provide access to third-party services, including payment processors, shipping providers, analytics services, and other technology providers.

Those third parties may operate under their own terms and privacy policies.

Where permitted by applicable law, SoftTails is not responsible for independent third-party services outside our reasonable control. However, nothing in this section limits any responsibility that cannot legally be excluded.

12. Disclaimer

We aim to provide accurate information about our products and their intended purpose.

SoftTails products are designed to provide comfort and companionship for pets. Statements regarding comfort, relaxation, or similar benefits should not be interpreted as veterinary or medical advice, diagnosis, treatment, or a guarantee of a particular behavioral result.

Individual pets may respond differently to the product.

If you have concerns regarding your pet's health, behavior, or wellbeing, consult an appropriately qualified veterinarian.

13. Limitation of Liability

To the fullest extent permitted by applicable law, SoftTails will not be liable for indirect, incidental, special, or consequential losses arising from use of our website or products where such liability may lawfully be limited.

Nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded or limited under applicable law.

14. Privacy

Your submission and processing of personal information through our website is governed by our Privacy Policy.

By using our services, you acknowledge that your personal information may be processed as described in that policy and in accordance with applicable data protection laws.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, business practices, or applicable legal requirements.

The latest version will be published on this page with an updated revision date.

Changes will apply prospectively unless applicable law requires otherwise.

16. Governing Law and Consumer Rights

These Terms are governed by applicable law.

Where the law permits the parties to select a governing jurisdiction, the laws applicable to SoftTails' business operations in Argentina may apply.

However, nothing in these Terms is intended to deprive consumers of mandatory protections provided by the laws of their country or place of residence.

If applicable consumer protection law provides you with rights or remedies that are more favorable than these Terms, those mandatory rights will continue to apply.

17. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.

The remaining provisions will continue in effect.

18. Entire Agreement

These Terms, together with our Privacy Policy, Refund & Return Policy, Shipping Policy, and any other policies published on our website, constitute the agreement governing your use of our services and purchases from SoftTails, subject to any mandatory rights provided by applicable law.

19. Contact Information

Questions regarding these Terms of Service can be sent to:

Trade name: SoftTails
Website: trexio.store
Email: nozzzaa123@gmail.com
Phone: +54 351 337 9429
Business address: Jose W. Agusti 7382, 5147 Córdoba, Argentina